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Training Class Part 1 – Call Handling Procedures and Voice Mail
General Phone Set | Fixed Buttons | One Touch Keys | Programmable Function Keys
Training Class Part 2 | Call Handling | Voice Mail Features
Call Handling
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Making a Call
Answering A Call
Parking a Call
HOLD
Intercom
Page
Transfer
Transfer Calls to VM
Conference Call
Call Pick Up
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Press Loop OR LINE KEY or 9
Lift Handset (if Ringing)
Press Park
Press HOLD
Call1 ext #
Lift Handset, *10
Hold, EXT #, Hang up
HOLD, VM, EXT #
1st call, CONF, 2nd Call, CONF,CONF
SPK * * EXT #
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Voice Mail Features
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Voice Mail Pilot Number 600 |
Access Voice Mail System Press CALL1, 600 |
Setting up your Mailbox |
1. Press VM Button or *8
2. Press 4 to Record your Greeting
3. Follow Prompts
4. Press # Until you get back to the main menu
5. Press 76 to Record Your Mailbox Name
6. Follow Prompts
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Retrieving Voice Mail:
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From Your Desk: Press VM or *8
From Another Desk: CALL1, 600, Extension #
From Outside of Office: Call Office Number or Back Door Number____________
Press # and Extension # when you hear Company recording |
Listening Options
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You can do the following, at any time during the Message:
Hear the Time and Date of your Message: Press 84
Forward the Message to another Mailbox: Press 63
Rewind message: Press 22
Go to next message: Press 5
Reply Press 73
Save Press 72
Erase Press 3
Exit Voice Mail Press 99 |
Mailbox Options Menu
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Security Code Press VM Button, Press 67, 7 |
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Training Class Part 2 — DESCRIPTION and DEFINITIONS
A. General Phone Set Information
(22 Button Display Phones) |
Speaker phones
Wall Mountable
Dual Red and Green Lights
Headset Ready
Customizable Buttons
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Add IP, Analog, or Full Duplex Adapters
3 Line Displays
Soft Function Keys- Interactive with Features
10 One Touch Keys (Personal Speed Dial)
Message Waiting Light- Voice Mail Messages |
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B. Fixed Buttons
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BUTTON
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DESCRIPTION/ DEFINITION |
SPK Speakerphone |
1. Press the SPK Button to initiate a Speaker Call
2. Press MIC Button to Mute the Microphone |
LND |
Last Number Redial
1. Press LND , View number on the Display
2. Access a Line |
CALL1 and CALL2
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Dual Line Appearance Keys
Gives you the ability to see/hear another call to your extension
Used to make Intercom Calls
1. Press CALL1, Extension Number, Speak |
DND
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Do Not Disturb
Prevents Ringing for Intercom Calls, Transferred Calls, External Calls |
DIAL |
Used for Access to your Company Speed Dialing Database
1. Press Dial
2. Enter Bin # 000-999
3. Access a Line (Press LOOP, 9, or Line Key, depending on your system design)
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VOLUME |
Regulates Volume on Speaker, Handset, Page, BGM, Ringing and Display Contrast
*AS THE ACTION IS OCCURING |
CONF |
Set up a Conference Call
1. Place or answer 1st call
2. Press CONF
3. Place or Answer 2nd Call
4. Press CONF, CONF
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FLASH |
Access Certain Features of the Telephone Company |
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C. ONE TOUCH KEYS
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10 Buttons – Used to Program your Personal Speed Dial Numbers |
1. Press CALL1
2. Press 855
3. Press One Touch Button
4. Press 9, and the Phone Number
5. HOLD, HOLD |
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D. PROGRAMMABLE FUNCTION KEYS
Customized Buttons can be used for many different features.
Partial List of Common Features
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LOOP
Line Keys
Night/Day Modes
Park
DSS (Co-worker Button)
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CFWD – Call Forward
Pick-Up
Page
Recording Calls
Headset
General VM |
Programming Function Keys:
CALL1, 851, Key, Code (See Aspire Multi-Button Quick Reference Guide for a list of codes.)
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