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Training Class Part 1 –
Call Handling Procedures and Voice
Mail
General
Phone Set
| Fixed
Buttons
| One
Touch
Keys
| Programmable
Function
Keys
Training
Class Part
2
| Call
Handling
| Voice
Mail Features
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Call
Handling
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Making a
Call
Answering
A Call
Parking
a Call
HOLD
Intercom
Page
Transfer
Transfer
Calls to VM
Conference
Call
Call
Pick Up
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Press Loop OR LINE KEY or
9
Lift Handset (if Ringing)
Press Park
Press HOLD
Call1 ext #
Lift Handset, *10
Hold, EXT #, Hang up
HOLD,
VM, EXT #
1st call, CONF, 2nd Call,
CONF,CONF
SPK * * EXT #
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Voice Mail
Features
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Voice
Mail Pilot Number 600
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Access Voice Mail System Press
CALL1, 600
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Setting up your Mailbox
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1. Press VM Button or *8
2. Press 4 to Record your
Greeting
3. Follow Prompts
4. Press # Until you get back to
the main menu
5. Press 76 to Record Your
Mailbox Name
6. Follow Prompts
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Retrieving
Voice Mail:
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From Your Desk: Press VM or
*8
From Another Desk: CALL1, 600,
Extension #
From Outside of Office: Call
Office Number or Back Door
Number____________
Press # and Extension # when you
hear Company recording
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Listening Options
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You can do the following, at
any time during the Message:
Hear the Time and Date of your
Message: Press 84
Forward the Message to another
Mailbox: Press 63
Rewind message: Press 22
Go to next message: Press 5
Reply Press 73
Save Press 72
Erase Press 3
Exit Voice Mail Press 99
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Mailbox
Options Menu
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Security Code Press VM Button,
Press 67, 7
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Training
Class Part 2 — DESCRIPTION and
DEFINITIONS
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B. Fixed
Buttons
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BUTTON
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DESCRIPTION/
DEFINITION
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SPK Speakerphone
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1. Press the SPK Button to
initiate a Speaker Call
2. Press MIC Button to Mute the
Microphone
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LND
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Last Number
Redial
1. Press LND , View number on the
Display
2. Access a Line
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CALL1 and CALL2
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Dual Line Appearance
Keys
Gives you the ability to see/hear
another call to your
extension
Used to make Intercom Calls
1. Press CALL1, Extension Number,
Speak
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DND
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Do Not
Disturb
Prevents Ringing for Intercom
Calls, Transferred Calls,
External Calls
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DIAL
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Used for Access to
your Company Speed Dialing
Database
1. Press Dial
2. Enter Bin # 000-999
3. Access a Line (Press LOOP, 9,
or Line Key, depending on your
system design)
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VOLUME
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Regulates Volume on Speaker,
Handset, Page, BGM, Ringing and
Display Contrast
*AS THE
ACTION IS OCCURING
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CONF
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Set up a Conference
Call
1. Place or answer 1st call
2. Press CONF
3. Place or Answer 2nd Call
4. Press CONF, CONF
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FLASH
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Access Certain Features of the
Telephone Company
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C. ONE TOUCH
KEYS
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10
Buttons – Used to Program
your Personal Speed Dial
Numbers
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1. Press CALL1
2. Press 855
3. Press One Touch Button
4. Press 9, and the Phone
Number
5. HOLD, HOLD
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Programming Function Keys:
CALL1, 851, Key, Code (See Aspire
Multi-Button Quick Reference Guide)
for a List of Codes
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